Privacy Policy
Last Updated: 09/12/2025
HUNAN ZHREGION LTD (“we”, “our”, or “us”) operates the website https://zhregion.com and uses the WhatsApp Cloud API to communicate with customers. We are committed to protecting your personal information and handling it responsibly and transparently in compliance with applicable data protection laws, including the UK GDPR, the EU GDPR, and China’s Personal Information Protection Law (PIPL).
1. Company Information
HUNAN ZHREGION LTD
China Office:
No. 1 YuanDa Road,
Furong District, Changsha, Hunan, 410001, China
UK Office:
128 City Road, London, EC1V 2NX, United Kingdom
Email: [email protected]
2. Information We Collect
We collect personal information in the following situations:
2.1 Website Contact Forms
When you submit a form on our website, we may collect: Name, Email address, Company name, Phone number, Inquiry or message content.
2.2 WhatsApp Cloud API Communication
When you initiate and communicate with us through WhatsApp, we may collect: Your WhatsApp phone number, Message content (text, images, files, voice notes), Timestamps and delivery/read status, Media you send to us, and any other information you voluntarily provide.
2.3 Comments
If you leave a comment on our website, we collect the data shown in the comments form, your IP address, and browser user agent string to help spam detection. An anonymized hash created from your email address may be provided to the Gravatar service.
2.4 Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data.
2.5 Cookies
We use cookies for essential functions like remembering login sessions and comment preferences. You may disable cookies in your browser settings, but some site features may not function properly.
2.6 Embedded Content
Articles may include embedded content (e.g., videos, images). Such content from third-party websites behaves as if you visited that site, which may collect data about you.
3. How We Use Your Information & Legal Basis
We use your personal information for the following purposes and under the following legal bases:
| Purpose of Processing | Legal Basis (GDPR) / Justification |
|---|---|
| To respond to inquiries, provide quotes, process orders, and deliver services. | Performance of a Contract or steps at your request prior to entering a contract. |
| To provide customer support and communicate via WhatsApp. | Our Legitimate Interest in providing efficient customer service and managing our business relationships. |
| To improve website performance, security, and for internal analytics. | Our Legitimate Interest in maintaining and improving our services and security. |
| To detect and prevent spam, fraud, or abuse. | Our Legitimate Interest in protecting our business and users. |
| To comply with legal, tax, or regulatory obligations. | Legal Obligation. |
| For marketing communications (only with your explicit, separate consent). | Consent. (Note: Communicating for customer service via WhatsApp does NOT constitute consent for marketing). |
We do not sell your personal data to third parties.
4. WhatsApp Cloud API Data Processing (Meta Compliance)
By messaging us via WhatsApp:
- You acknowledge your messages are processed by Meta Platforms, Inc. via its WhatsApp Cloud API on global servers.
- We process your messages solely for the purpose of providing customer service, support, and fulfilling your requests (as outlined in Section 3).
- We will not use your WhatsApp contact information or message content for promotional marketing purposes unless we have obtained your explicit, separate, and freely given consent.
- We do not share your WhatsApp data with unrelated third parties for their own marketing.
- Media files are stored only as long as necessary to address your inquiry or as required by law.
- We comply with all applicable WhatsApp Business Policies and the Meta Business Tools Terms.
5. Data Security
We implement appropriate technical and organizational measures designed to protect the security of your personal information. These include encryption in transit, secure server environments, access controls, and staff confidentiality agreements. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including China (where our headquarters are based) and the United States (where Meta’s servers are located).
When we transfer personal data from the European Economic Area (EEA) or the United Kingdom (UK), we rely on approved legal mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or the UK International Data Transfer Addendum, to ensure an adequate level of protection. You can request more information about these safeguards by contacting us.
7. Who We Share Your Data With
We share data only with trusted partners under strict confidentiality agreements:
- Meta Platforms, Inc.: For the technical delivery of WhatsApp messages.
- Service Providers: Hosting, IT maintenance, and analytics providers who assist in website operation.
- Professional Advisors: Accountants, lawyers, or auditors as necessary.
- Legal & Regulatory Authorities: When required by law or to protect our legal rights.
8. How Long We Retain Your Data
- Contact Form & Inquiry Data: Up to 24 months after the last contact, unless a longer retention period is required for legal or business continuity purposes.
- WhatsApp Business Conversations: Retained for 24 months from the conclusion of the conversation or our last interaction, or as long as necessary to comply with legal obligations (e.g., tax records: 7 years).
- Comments: Comments and their metadata are retained indefinitely to facilitate automatic approval of follow-up comments.
- User Accounts (if any): Users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.
9. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: To request a copy of your data.
- Rectification: To correct inaccurate or incomplete data.
- Erasure (“Right to Be Forgotten”): To request deletion of your data.
- Restriction: To request limited processing of your data.
- Objection: To object to processing based on our legitimate interests.
- Data Portability: To receive your data in a structured, machine-readable format.
- Withdraw Consent: To withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, please contact us at [email protected]. We will respond within one month and may need to verify your identity first. You also have the right to lodge a complaint with a supervisory authority in your country.
10. Data Deletion Policy (Meta Deletion Instruction Guide)
This section serves as our official Data Deletion Guide as required by Meta.
If you request deletion of data associated with your WhatsApp communications:
- We will permanently delete your WhatsApp conversation history from our active business systems and databases.
- We will erase any contact form submissions or customer records linked to your phone number or identity.
- Comments on our website can be removed upon request.
- Data contained in our secure backups will be purged during the next scheduled backup cycle.
Note: Meta may retain certain delivery logs and data on its own servers as per its Privacy Policy, which is outside our control.
To request deletion, email: [email protected] with the subject “Data Deletion Request” and include your WhatsApp number.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
HUNAN ZHREGION LTD
Email: [email protected]
China Office: No. 1 YuanDa Road, Furong District, Changsha, Hunan, 410001, China
UK Office: 128 City Road, London, EC1V 2NX, United Kingdom